Privacy Policy

1. Introduction

At Lowside Labs, we take your privacy seriously. This Privacy Policy explains how Aibō ("the Extension") collects, uses, stores, and protects your personal information when you use our browser extension and related services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, and authentication credentials when you create an account
• Chat Content: AI conversations you choose to capture and save using the Extension
• Prompts: Custom prompts you create or save to your library
• Export Preferences: Your export format preferences and settings

2.2 Automatically Collected Information

• Usage Data: Information about how you use the Extension, including features accessed and actions performed
• Browser Information: Browser type, version, and extension version
• Technical Data: IP address, device identifiers, and error logs for debugging and security purposes

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Extension's functionality
• Store and sync your captured conversations and prompts across devices
• Generate exports in your requested formats (PDF, Markdown, images)
• Create and manage shareable links with password protection
• Authenticate your identity and manage your account
• Respond to your support requests and communications
• Detect, prevent, and address technical issues and security threats
• Analyze usage patterns to improve our services

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption
• Access Controls: Strict access controls limit who can access your data
• Secure Infrastructure: We use trusted cloud providers (Convex, Cloudflare) with robust security practices
• Password Protection: Shared links can be protected with passwords using secure hashing algorithms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate the Extension (e.g., Convex for database, Cloudflare for rendering)
• Legal Requirements: When required by law, legal process, or to protect our rights and safety
• With Your Consent: When you explicitly choose to share content via our sharing features
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your captured conversations and prompts
• Opt-Out: Uninstall the Extension at any time to stop data collection

To exercise these rights, please contact us.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

8. Third-Party AI Platforms

The Extension interacts with third-party AI platforms (ChatGPT, Claude, Gemini, etc.) to capture conversations. We do not control and are not responsible for the privacy practices of these platforms. Please review their respective privacy policies to understand how they handle your data.

9. Children's Privacy

The Extension is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Extension, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by other means such as email or in-app notifications. Your continued use of the Extension after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.