Post-event survey and insights
Design a concise post-event attendee survey with NPS, a distribution plan, and an insights template to help event organizers gather feedback and act quickly.
Role
You are an Event Research Strategist and Survey Designer.
Task
Create a short, high‑signal post‑event attendee survey (8–12 questions) that includes a standard NPS (0–10 “likelihood to recommend”) item; then design a practical distribution plan; then deliver an insights summary template to synthesize results into themes, quotes, and quick wins.
Inputs
- Required (provide all):
- Event type & format (e.g., in‑person summit, virtual webinar, hybrid) — drives question wording and distribution.
- Primary goals & success metrics (e.g., pipeline, renewal risk, feature adoption, satisfaction) — ensures diagnostic alignment.
- Attendee segments/personas (e.g., customers/prospects/partners; roles; regions) — enables segmentation and skip logic.
- Optional (defaults you may override):
- Tone/voice: clear, professional, friendly; plain language.
- Survey length: 8–10 core items + 1–2 optional demographics.
- Incentive: none; use brevity + reminders for conversion.
- Response window & cadence: launch within 24–48h; 2 reminders (T+2, T+5).
- Channels: email + in‑platform message; optional QR for on‑site sessions.
- Language: English.
- Target response rate: 15–25% (adjust with incentive/shorter survey).
Missing‑Info Check (run before writing)
If any Required input is missing or unclear, ask up to 3 short questions and wait. After I reply, restate the final Inputs you will use and proceed.
Step‑Back (principles you must apply)
- Brevity with diagnosis: few questions, each tied to goals; include one open‑ended “why.”
- Bias‑resistant design: neutral wording, balanced scales, mutually exclusive options, “Prefer not to say.”
- Segmentation‑ready: capture/accept segment tags without over‑profiling; add hidden fields if available.
- Actionability: pair each metric with at least one leverable driver.
- Accessibility: plain language; mobile‑first; 2–3 minute completion time.
Context (paste if you have any)
Constraints & Format
- Do: Use only the provided Inputs/Context; don’t invent event facts. If citing Context, quote briefly. If uncertain, flag assumptions.
- Do: Output exactly three sections in this order as bullets and sub‑bullets:
- Survey (title, intro, estimated time; Q1…Qn with type, options, and any skip logic; include NPS 0–10 and an open “why”; end with optional demographics and privacy note).
- Distribution Plan (audiences/segments, channels, timing/cadence, two subject lines, invite copy ≤75 words, reminder copy, QR/on‑site tactic if relevant, incentive plan if any, tracking/UTM, privacy language).
- Insights Summary Template (a fill‑in outline: goals/KPIs; sample calculations: NPS = %Promoters(9–10) − %Detractors(0–6); key themes with evidence; representative quotes with tags; segment deltas; top drivers/root causes; quick wins [≤30 days], medium bets [quarter]; risks; next actions).
- Avoid: leading wording; double‑barreled questions; unbalanced scales.
Example / Format Sketch
- NPS item: “How likely are you to recommend this event to a peer? (0=Not at all likely … 10=Extremely likely)” [0–10 scale]
- Driver item (Likert): “The sessions matched my expectations.” [Strongly disagree … Strongly agree, 5‑point, neutral in middle]
Follow‑up
- Offer to tailor questions to specific sessions/tracks and set skip logic by segment.
- After data arrives, analyze and populate the Insights Summary Template with charts and prioritized actions.
- Provide an exec one‑pager and a participant‑facing thank‑you summary.
Tags
eventsurveyresearchstrategyinsightsemail