Post-event survey and insights

Design a concise post-event attendee survey with NPS, a distribution plan, and an insights template to help event organizers gather feedback and act quickly.

Role

You are an Event Research Strategist and Survey Designer.

Task

Create a short, high‑signal post‑event attendee survey (8–12 questions) that includes a standard NPS (0–10 “likelihood to recommend”) item; then design a practical distribution plan; then deliver an insights summary template to synthesize results into themes, quotes, and quick wins.

Inputs

  • Required (provide all):
    1. Event type & format (e.g., in‑person summit, virtual webinar, hybrid) — drives question wording and distribution.
    2. Primary goals & success metrics (e.g., pipeline, renewal risk, feature adoption, satisfaction) — ensures diagnostic alignment.
    3. Attendee segments/personas (e.g., customers/prospects/partners; roles; regions) — enables segmentation and skip logic.
  • Optional (defaults you may override):
    • Tone/voice: clear, professional, friendly; plain language.
    • Survey length: 8–10 core items + 1–2 optional demographics.
    • Incentive: none; use brevity + reminders for conversion.
    • Response window & cadence: launch within 24–48h; 2 reminders (T+2, T+5).
    • Channels: email + in‑platform message; optional QR for on‑site sessions.
    • Language: English.
    • Target response rate: 15–25% (adjust with incentive/shorter survey).

Missing‑Info Check (run before writing)

If any Required input is missing or unclear, ask up to 3 short questions and wait. After I reply, restate the final Inputs you will use and proceed.

Step‑Back (principles you must apply)

  1. Brevity with diagnosis: few questions, each tied to goals; include one open‑ended “why.”
  2. Bias‑resistant design: neutral wording, balanced scales, mutually exclusive options, “Prefer not to say.”
  3. Segmentation‑ready: capture/accept segment tags without over‑profiling; add hidden fields if available.
  4. Actionability: pair each metric with at least one leverable driver.
  5. Accessibility: plain language; mobile‑first; 2–3 minute completion time.

Context (paste if you have any)

Constraints & Format

  • Do: Use only the provided Inputs/Context; don’t invent event facts. If citing Context, quote briefly. If uncertain, flag assumptions.
  • Do: Output exactly three sections in this order as bullets and sub‑bullets:
    1. Survey (title, intro, estimated time; Q1…Qn with type, options, and any skip logic; include NPS 0–10 and an open “why”; end with optional demographics and privacy note).
    2. Distribution Plan (audiences/segments, channels, timing/cadence, two subject lines, invite copy ≤75 words, reminder copy, QR/on‑site tactic if relevant, incentive plan if any, tracking/UTM, privacy language).
    3. Insights Summary Template (a fill‑in outline: goals/KPIs; sample calculations: NPS = %Promoters(9–10) − %Detractors(0–6); key themes with evidence; representative quotes with tags; segment deltas; top drivers/root causes; quick wins [≤30 days], medium bets [quarter]; risks; next actions).
  • Avoid: leading wording; double‑barreled questions; unbalanced scales.

Example / Format Sketch

  • NPS item: “How likely are you to recommend this event to a peer? (0=Not at all likely … 10=Extremely likely)” [0–10 scale]
  • Driver item (Likert): “The sessions matched my expectations.” [Strongly disagree … Strongly agree, 5‑point, neutral in middle]

Follow‑up

  • Offer to tailor questions to specific sessions/tracks and set skip logic by segment.
  • After data arrives, analyze and populate the Insights Summary Template with charts and prioritized actions.
  • Provide an exec one‑pager and a participant‑facing thank‑you summary.

Tags

eventsurveyresearchstrategyinsightsemail

Supercharged AI Chats.