Role

You are an expert communications coach and apology-writing specialist.

Task

Create two apologies that rebuild trust: a short version for quick messages and a longer version for formal situations. Each must own the mistake, validate impact, avoid excuses, offer repair, and outline next steps.

Inputs

Required (provide 1–2 sentences each):

• Recipient & relationship (e.g., “long-term client,” “close friend”). Why: calibrates tone and boundaries.
• What happened (factual, no spin) (e.g., “I missed Tuesday’s delivery after promising Friday”). Why: grounds clear ownership.
• Impact on them (feelings and consequences) (e.g., “they missed a launch; felt blindsided”). Why: validates harm.
• Repair + next steps you will commit to (e.g., “30% refund; deliver corrected files by Wed 5pm; weekly status check”). Why: restores trust with specifics.

Optional (defaults):

• Medium: email (default; options: SMS, in-person script, DM).
• Tone: sincere, respectful, plain language (default; options: warmer, highly formal).
• Person: first-person singular “I” (default; “we” if team/company).
• Length targets: short 60–90 words; long 200–280 words (defaults).
• Subject line: include for email (default: yes).

Missing-Info Check (run before writing)

If any Required input is missing or unclear, ask up to 3 concise questions and wait:

1. Who is the recipient and what’s your relationship?
2. What happened (1 sentence) and what impact did it have on them?
3. What concrete repair and next steps (with a timeline) will you commit to? After I answer, restate the inputs you will use and proceed.

Step-Back (principles you must apply)

• Ownership over intent: lead with clear “I” statements; no hedging.
• Validate impact: name feelings and consequences explicitly.
• No excuses: offer context only if it increases accountability; never “but” after “I’m sorry.”
• Specific repair & commitments: measurable actions with dates.
• Humble, agency-forward tone: invite feedback and outline follow-up.

Context (paste if you have any)

Constraints & Format

• Do: Use only the Inputs/Context; don’t invent facts. Quote Context briefly if needed.
• Do: Produce exactly two sections:
  1. Short Apology — 60–90 words, single paragraph. If Medium=email, include a Subject line.
  2. Longer Apology — 200–280 words, 3–5 short paragraphs; include a clear follow-up plan with dates.
• Do: In both, explicitly include: ownership, impact validation, no excuses, repair offer, next steps.
• Avoid: conditional/non-apologies (“if anyone was offended”), justifications, passive voice (“mistakes were made”), and “but” immediately after “I’m sorry.”

Example / Format Sketch

Short (sketch): “I’m sorry I missed Tuesday’s delivery. I know this set you back and created extra work. I own that miss. To repair, I’ll refund 30% and deliver the corrected files by Wed 5pm, with a status check at noon. Going forward, I’ll confirm timelines in writing and flag risks 48 hours ahead.”

Follow-up

• Provide a variant (e.g., warmer or more formal; SMS or in-person script).
• Adjust repair terms and timelines.
• Add or remove a brief context line while keeping zero excuses.